At The Organic Pantry, we believe in being open about how we use your information. We only use cookies where they help us provide a secure, reliable and enjoyable shopping experience, improve our website or, if you've chosen to hear from us, make our communications more relevant. We do not sell your personal information to third parties.

This Cookie Policy explains what cookies are, why we use them, and how you can manage your preferences when you visit our website.

By continuing to use our website, you agree to the use of essential cookies that are necessary for the site to function. We will only use non-essential cookies, such as those for analytics or marketing, if you have given us your consent through our cookie banner.

What are cookies?

• Cookies are small text files that are stored on your computer, tablet or mobile device when you visit a website. They help websites work efficiently, remember your preferences and provide information about how the website is used.

Cookies cannot access information stored elsewhere on your device or identify you personally unless you choose to provide us with personal information.

How we use cookies

We use cookies to:

• Make our website function correctly
• Keep your shopping basket and checkout secure.
• Remember your preferences and settings.
• Help you sign in to your account.
• Understand how visitors use our website.
• Improve the performance and usability of our website.
• Measure the effectiveness of our marketing (where you have given consent).

Types of cookies we use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable features such as:

• Adding items to your basket.
• Completing your order.
• Logging into your customer account.
• Website security.
• Fraud prevention.
• Remembering your cookie preferences.

These cookies cannot be switched off because the website cannot function properly without them.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve it over time.

For example, they may tell us:

• Which pages are most popular.
• How visitors navigate the website.
• Whether users encounter errors.
• How people find our website.

We use this information in an anonymous or aggregated form wherever possible.

These cookies are only used if you choose to accept them.

Functionality Cookies

These cookies remember choices you make to improve your experience, such as:

• Your preferred delivery area (where applicable).
• Saved preferences.
• Language or accessibility settings.

These cookies may also be used to provide enhanced website features.

Marketing Cookies

If you give your consent, we may use marketing cookies to:

• Show you relevant advertisements.
• Measure the effectiveness of advertising campaigns.
• Limit how often you see an advert.
• Help us understand whether our marketing is reaching the right audience.

These cookies may be placed by us or by trusted third-party advertising partners.

If you choose not to accept marketing cookies, you will still see advertisements, but they may be less relevant to your interests.

Third-party services we use

To run our online shop efficiently and securely, we work with a small number of trusted service providers. These services may place cookies or use similar technologies when you visit our website.

Shopify
Our website is built on Shopify. Shopify uses essential cookies to provide core functionality, including keeping your shopping basket active, remembering your preferences, allowing you to log into your account and enabling our secure checkout.

Shopify Payments
We use Shopify Payments to process payments securely. Shopify Payments uses cookies and security technologies to help protect against fraud and ensure your payment is processed safely. Organic Pantry never stores your full payment card details.

Klaviyo
If you choose to receive emails from us, we use Klaviyo to send newsletters, seasonal updates, recipes, offers and other communications. Klaviyo may use cookies and similar technologies to understand whether emails have been opened, which links have been clicked and how visitors interact with our website after following a link from an email. This helps us improve the relevance of our communications.

Website Analytics
We use website analytics tools to help us understand how visitors use our website. This information helps us improve the design, content and performance of our site. Analytics cookies are only used where you have given your consent.

Advertising Cookies
If we advertise through services such as Google or Meta (Facebook and Instagram), these providers may use cookies to measure the effectiveness of our advertising and show more relevant adverts. These cookies are only placed if you have accepted marketing cookies through our cookie banner.

Managing your cookie preferences

When you first visit our website, you will be asked whether you wish to accept optional cookies.

You can:

• Accept all cookies.
• Reject non-essential cookies.
• Choose which categories of cookies to allow.

You can also change your preferences at any time by clicking the Cookie Settings link available on our website.

Most web browsers also allow you to manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, technology or legal requirements.

Any updates will be published on this page together with the revised "Last updated" date.

Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

The Organic Pantry Ltd

Address: St Helen’s Farm, Rudgate, Tadcaster, LS24 9LY

Email: office@theorganicpantry.co.uk

Telephone: 01937 531693

Please also read our Privacy Policy, which explains how we collect, use and protect your personal information.