Privacy Policy

Last updated: July 2026

The Organic Pantry is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order, contact us or use our services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Organic Pantry Ltd

Address: St Helen’s Farm, Rudgate, Tadcaster, LS24 9LY

Email: office@theorganicpantry.co.uk

Telephone: 01937 531693

Company Registration Number: 09482329

For the purposes of data protection law, Organic Pantry is the Data Controller responsible for your personal information.

Information we collect

Depending on how you interact with us, we may collect:

Information you provide

• Name
• Delivery and billing address
• Email address
• Telephone number
• Account login details
• Order information
• Payment information (processed securely by our payment provider, Stripe)
• Messages sent through our contact forms
• Wholesale enquiry details
• Marketing preferences

Information collected automatically

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookies and similar technologies

How we use your information

We use your personal information to:

• Process and deliver your orders
• Manage your customer account
• Contact you regarding your orders
• Provide customer service
• Respond to enquiries
• Supply wholesale customers
• Improve our website and services
• Prevent fraud
• Meet our legal obligations
• Send marketing communications where you have chosen to receive them

Our legal basis for processing

Under UK GDPR we rely on one or more of the following legal bases:

Contract

To process your orders, arrange deliveries and provide our services.

Legitimate Interests

To improve our business, operate our website, prevent fraud and provide customer support.

Consent

Where you choose to receive marketing emails or accept optional cookies.

You may withdraw your consent at any time.

Legal Obligation

Where we are required to retain information for tax, accounting or legal purposes.

Payments

We do not store your payment card details.

Payments are processed securely through our payment service providers using encrypted payment systems.

Marketing

If you choose to receive marketing communications, we may send you:

• Box List Updates
• Seasonal offers
• New products
• Farm news
• Recipes
• Events
• Organic Pantry updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website uses cookies to help it function properly and to improve your experience.

Cookies may be used to:

• Remember your preferences
• Keep your shopping basket active
• Measure website performance
• Understand how visitors use the website
• Improve our services

Where required by law, we will ask for your consent before placing non-essential cookies.

For more information, please see our Cookie Policy.

Sharing your information

We never sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

• Payment processors
• Website hosting providers
• Delivery software providers
• Email marketing providers
• IT support providers
• Professional advisers
• Government authorities where legally required

These organisations are only permitted to process your information on our behalf and must keep it secure.

How long we keep your information

We only retain personal information for as long as necessary.

This may include retaining records:

• for legal or accounting requirements
• to resolve disputes
• to fulfil contracts
• for warranty or customer service purposes

When information is no longer required it will be securely deleted or anonymised.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Although we work hard to keep your information secure, no internet transmission can ever be guaranteed to be completely secure.

Your rights

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request transfer of your information (data portability)
• Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact us here (insert link) using the details above.

Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

Third-party websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of other organisations and encourage you to read their privacy policies.

Children's privacy

Our website is intended for use by adults purchasing groceries and food products.

We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page with the revised date shown at the top.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The Organic Pantry Ltd.

Address: St Helen’s Farm, Rudgate, Tadcaster, LS24 9LY

Email: office@theorganicpantry.co.uk

Telephone: 01937 531693